Terms of Service

1. Accounts and authority

The person creating a clinic account must be authorized to accept these Terms for that clinic. The clinic is responsible for its account, its authorized users, keeping account details current and protecting sign-in credentials. Tell us promptly if you suspect unauthorized account access.

2. The service and clinic responsibilities

Clinivexa provides software for clinic administration, including appointments, patient and clinical records, forms, billing and team workflows, subject to the selected plan and its limits. It does not provide medical advice or emergency services, or make clinical decisions. Clinics and their professionals remain responsible for patient care, clinical decisions, the accuracy of their records, user permissions, patient notices and compliance with laws that apply to their practice.

3. Trial, plan and subscription charges

The 30-day free trial begins after payment setup is completed. A payment method is required. Unless the subscription is cancelled before the trial ends, the selected plan will be charged automatically when the trial ends and will renew on the selected monthly or annual cycle until cancelled.

Clinivexa subscription prices are shown in U.S. dollars (USD). Annual plans are billed on the annual cycle selected at signup. A clinic’s operating currency is used for its patient invoices and financial reports; it does not change the USD currency of the Clinivexa subscription. Stripe processes subscription payments. Clinivexa does not store card numbers.

4. Cancellation and refunds

You may cancel through the billing controls available in your account or by contacting billing@clinivexa.com. Cancellation stops future renewals. Access continues through the current trial or paid subscription period unless the account is suspended or terminated for a reason described in these Terms.

Cancel before the trial ends to avoid the first subscription charge. Subscription charges already made are generally not refundable, except where a refund is required by law or agreed by Clinivexa in writing. Applicable statutory rights are not limited by these Terms.

5. Clinic data

The clinic retains its rights to the information it enters into Clinivexa. The clinic gives Clinivexa permission to host, process, display and back up that information as needed to provide and protect the service, following the Privacy Policy.

After the subscription ends, clinic and patient data is scheduled for deletion from the active service within seven days. Backups are made every two weeks and each backup is retained for one month; information may remain in a backup until that copy expires. Clinics should export any records they need before their subscription ends.

6. Acceptable use

You and your users may not access accounts or information without authorization, disrupt or probe the service, upload malicious code, misuse another person’s information, or use Clinivexa in violation of applicable law. The clinic must ensure each user is authorized to access the clinic workspace and its patient information.

7. Clinivexa software and changes

Clinivexa and its software, branding and documentation belong to Clinivexa or its licensors. While the subscription is active, the clinic receives a limited, non-exclusive right for its authorized users to use the service for the clinic’s internal operations, subject to these Terms and the plan limits. The clinic may not copy, resell or attempt to reverse engineer the service except where applicable law permits.

We may update features and plan limits as the service develops. If we change subscription prices, the new price will apply no earlier than a future renewal, and the clinic may cancel before that renewal.

8. Availability and suspension

We work to operate and maintain Clinivexa, but do not promise uninterrupted or error-free availability. Maintenance, outages, third-party services or events outside our reasonable control may temporarily affect access. We may restrict or suspend access when reasonably necessary to address non-payment, security risks, suspected misuse or legal requirements. Where practical, we will provide notice and an opportunity to address the issue.

9. Limits required by law

Clinivexa is provided subject to the rights and protections that apply under law. Nothing in these Terms removes a right or liability that cannot legally be excluded or limited. These Terms do not limit any mandatory consumer protection rights that apply to you.

10. Updates and contact

We may update these Terms as the service or legal requirements change. We will post the current version here and update the date above. For billing questions, contact billing@clinivexa.com. For other support questions, contact support@clinivexa.com.