Privacy Policy
This policy explains how Clinivexa handles personal information when you visit our website, contact us, subscribe to our clinic software or use the platform.
Last updated: November 3, 2026
Who we are and clinic information
Clinivexa provides clinic-management software and operates from Canada. Clinics decide why they collect patient information and are responsible for their patient notices, permissions, records and legal obligations. Clinivexa hosts and processes clinic and patient information to provide the service and support the clinic.
Patients with questions about how a clinic uses their information should contact that clinic first. Clinivexa will work with the clinic on requests involving information held in its workspace.
Information we handle
Depending on how you use Clinivexa, this may include account and contact details; clinic settings and team information; appointments, patient records, forms and clinical documents entered by a clinic; subscription, invoice and payment-status information; messages sent to us; and technical or audit information used to operate and protect the service.
How we use information
We use information to provide and maintain clinic workspaces, manage accounts and subscriptions, respond to requests, support clinics, protect the service and meet applicable legal obligations. We use patient information in the clinic workspace to provide the software features requested by that clinic.
Hosting, payments and service providers
Clinivexa is hosted with OVHcloud in Montreal, Canada. Stripe processes subscription payments. Stripe may collect payment details directly under its own privacy practices; Clinivexa receives the billing and transaction information needed to manage subscriptions. See Stripe’s Privacy Policy.
We may use service providers for functions such as email delivery, technical support and service security. They receive information only as needed to provide those services. Depending on the provider, information may be processed outside Quebec or Canada.
Retention and deletion
After a clinic cancels its subscription, Clinivexa schedules that clinic’s workspace and patient data for deletion from the active service within seven days. Clinics should export any records they need before cancellation. Clinivexa creates backups every two weeks and retains each backup for one month. Clinic or patient data may remain in a backup until that backup expires, even after the data has been removed from the active service. We may keep limited account, billing or security records when needed for legal, accounting or service-protection purposes.
Security
Clinivexa provides role-based access, separated clinic workspaces, audit history and protected document delivery to help clinics control access to sensitive information. Clinics are responsible for managing their users and permissions.
Your privacy requests
You may ask us about personal information associated with your Clinivexa account, or request access or correction, by contacting our privacy contact below. Requests about patient records should usually be sent to the clinic that manages those records. We will handle requests under applicable privacy laws.
Contact our Privacy Officer
For privacy questions or requests, contact the Clinivexa Privacy Officer at support@clinivexa.com.